Method of checking a “Fuzaihyo” (Attempted delivery notice) and requesting “Takuhaibin” re-delivery

This post is also available in 日本語

Previously, in an article entitled “Very convenient home-delivery service in Japan”, we introduced “Takuhaibin”, which is used to deliver parcels to people in faraway places and when purchasing from mail-order services etc.

When the Takuhaibin drivers deliver the parcels and the recipient is not at home, they will place a “Fuzaihyo” in the post box etc. In order to receive the parcel, you will need to request re-delivery. However, the layout of the Fuzaihyo differs depending on the company. On this occasion, I would like to simply introduce you to the “method of using a ‘fuzaihyo’ to request re-delivery”.

Yamato Transport

How to look at “Attempted Delivery Notice”

A	First, check that the name of the recipient is correct.
B	Then check the content of the notice. If “Delivery” or “Unable to post into a mailbox and brought back to sales office” is selected, you should request re-delivery. If “Delivered to a Delevery Box” is selected, receive the goods from a locker with the designated number.
C	Check the type of parcel.
D	This is the date/time of the notification. Other than when there are fresh and other food products in the parcel, they may be stored in the sales office for up to one week from this date. Specify a re-delivery date within this period. Unless you contact them, it may be returned back to the sender.
E	This is the voucher number required when requesting re-delivery.
F	This is a telephone number for requesting re-delivery in Japanese. You will be connected to the driver concerned.
G	This is a telephone number for requesting re-delivery in a foreign language.

Timeframes during which re-delivery is possible and deadlines for receiving request

Re-delivery times that can be specified	Deadlines for receiving request
8:00~12:00	Until 7:00 of the same day
14:00~16:00	Until 12:40 of the same day
16:00~18:00	Until 12:40 of the same day
18:00~20:00	Until 17:40 of the same day
19:00~21:00	Until 17:40 of the same day

Procedure for requesting re-delivery

1. Check the “Fuzaihyo” and decide the date/time you would like to request re-delivery.
2. Call the telephone number of the driver in charge, or the foreign-language support telephone number and request re-delivery. You can also request using the Internet, apps, and from LINE.

http://www.kuronekoyamato.co.jp/ytc/en/redelivery/notice.html

Japan Post

How to look at “Undeliverable Item Notice”

1	This is the telephone number for you to request re-delivery in Japanese.
2	This is the URL for you to request re-delivery in Japanese.
3	This is the description column and contact for you request re-delivery by email or FAX.
4	This shows the method of receiving the parcel at the post office counter. You will need to call the inquiry point (A: Japanese only) in advance. When receiving the parcel at the counter, you will need to take Undeliverable Item Notice, registered seal, and proof of your identity and address (driver’s license, health insurance card etc.).
5	Telephone number to request re-delivery in English and the reception time.

Timeframes during which re-delivery is possible and deadlines for receiving request

Re-delivery times that can be specified

Deadlines for receiving request

During the morning

This differs depending on the post office

12:00~14:00

14:00~16:00

16:00~18:00

18:00~20:00

19:00~21:00

Procedure for requesting re-delivery

1. Check the “Fuzaihyo” and decide the date/time you would like to request re-delivery.
2. Call the telephone number of the driver in charge, or the foreign-language support telephone number and request re-delivery. You can also request using the Internet, post, FAX, and from LINE.

https://www.post.japanpost.jp/int/ems/ryugaku/intl_student/index_en.html

Sagawa Express

How to look at the “Fuzaihyo”

Timeframes during which re-delivery is possible and deadlines for receiving request

Re-delivery times that can be specified	Deadlines for receiving request
8:00~12:00	Until 6:00 of the same day
12:00~14:00	Until 10:00 of the same day
14:00~16:00	Until 12:00 of the same day
16:00~18:00	Until 14:00 of the same day
18:00~20:00	Until 18:00 of the same day
19:00~21:00	Until 18:00 of the same day

Procedure for requesting re-delivery

1. Check the “Fuzaihyo” and decide the date/time you would like to request re-delivery.
2. Call the telephone number of the driver in charge, or sales office and request re-delivery. You can also request using the Internet.

https://www.e-service.sagawa-exp.co.jp/e/f.d?x=xvZCnOEWQQXEkoVkYhhpWhQFQWKbnQTjNKm%2FJEW5cwp0sURByoGs8PLUpy7FCoyzhYv3fOElSjaB2F4fas17fobzrOxbg0b5BAHovMTut7fZnn3ZfCfDhOn%2B7z6rRTHpSFpSY9BA9OD4Kz1jrFyR2hTi1Nfw3Mfkt7Kz7fg75BM%3D&lang=en