[Quiz] Basic Business Manners

Correct answer: A
It depends on who you are greeting. When you greet your own colleagues, you only need to bend your upper body gently, in a bow called an “ESHAKU”.

Correct answer: B
When greeting a customer, you should lower your head more deeply than an “ESHAKU”.

Correct answer: B
In Japan, there was an age where people performed “DOGEZA” (kneeling on the ground and lowering your head as if to attach your face to the ground) or “DANPATSU” (shaving one’s head to apologize) to express acts of greatest penitence. However, these days they are rarely performed.

Correct answer: B
Of course, you should never be late, but it is not a good idea to be too early either.

Correct answer: A
Contact the other party at least 10 minutes before the appointment time, apologize, and communicate the time you expect to arrive.

Correct answer: A
It differs depending on the company, but generally the SENMU is of higher rank. Both act as advisors to the President, but the SENMU is more of an advisor on the business side, and JOMU tends to be an advisor on the practical side.

Correct answer: A
JICHO refers to the “Next position with responsibility in the department”. For that reason, they have the position next to the BUCHO in the department. In a factory, they are next after the KOJICHO, and in a sales office, they are next after the SHOCHO.

Correct answer: B
In Japan, there are various ways of referring to yourself. “WATAKUSHI” can be used in all business scenarios, and gives a formal impression. “WATASHI” is also an expression that is easy to use, but gives a more casual impression. “WATAKUSHI” and “WATASHI” are both written using the same kanji character.

Correct answer: B
In Japan, there are various words to refer to your own company. When talking to customers, the humble word “HEISHA” is used.

Correct answer: B
Both are honorific words to refer to the other company. In the written word, “KISHA” is used. In conversation, the word “ONSHA” is used.

Correct answer: A
“SAMA” is an honorific that can be used to refer to all other parties in either conversation or written form. “DONO” is only used in written form. For personal communications, “DONO” is used by a higher rank person in relation to a lower rank person. This rule is misunderstood, and currently, there are people who think that “using DONO is rude” even in business. Therefore, it is probably best to avoid it. However, “DONO” tends to still be used in documents, such as those from government offices etc.

Correct answer: B
In Japan, business cards are very important. You should place it neatly on top of your business card case and hold the business card out with both hands. (Currently, exchange of business cards is being avoided in some cases as a measure against the spread of infection.)

Correct answer: A
Hold out the business card so it is facing the way in which the other party can read it, and pass it over while saying the name of your company and your own name. (Currently, exchange of business cards is being avoided in some cases as a measure against the spread of infection.)

Correct answer: B
Basically, whether the other party to the meeting is internal or external to your company, you should participate in the clothes you would normally wear if you met face-to-face. For an internal meeting, you might like to check in advance.

Correct answer: B
If you give vocal feedback while other participants are talking, you will interrupt them. You should keep your microphone on mute other than when you are speaking yourself, and give communicate your feedback through gestures.